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Likes and Fails – 14th August – Target troll and photo-shopped body image

It’s that time of the day where Likes and Fails keeps you occupied for a couple of minutes, before you realise you only have half an hour left of work!


We love it when a brand or company does something a bit different with their social media, and it looks like Target got a helping hand from an internet vigilante this week after their new gender neutral policy was announced. A bit of background, Target announced that it would be removing gender labels on a selection of clothing from their kids line. This has angered some people, for reasons unknown. Although this image may help to explain:


Anyway, one so called vigilante decided to take matters in to their own hands after they noticed that some people were deciding to boycott Target because of the gender tag removals, and they went to town with their responses. This was only after they’d set up their own page, making them look like an official Target customer service rep, well to the less Facebook savvy anyway. This vigilante changed their avatar to the Target logo and also changed their name to Ask ForHelp. Mr ForHelp replied to no less than 50 commenters and you can see some of the witty responses below.





A woman has done another of those things where she gets graphic designers around the world to make her look ‘beautiful’ to the people of their country. It’s as if she thinks we’ve all forgotten that this article happens once a blummin’ month. I suppose she needs press for some reason, but I can’t figure out what it is. Oh hold on, it looks like it’s PR for Superdrug. So anyway we can all delight in some terrible photoshopping skills which were very likely created by the same person and not by different designers all around the world as claimed. In case you’re interested here is a link to the photos involved in the article, clearly aimed at all the online news sites across the web.

More on Buzzfeed


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by Helen Stirling


A Social Media Agency’s Likes & Fails – Facebook live & #TubeStrike


Facebook live 


So yesterday Facebook released a blog detailing their newest feature. As part of their ‘Mentions’ feature, which allows Celebrities and influencers to interact and reach their fans, they have added a new ‘live’ feature which allows celebrities to live stream to their fans, one may think this sounds a little like Periscope, but don’t worry this is a totally original Facebook idea. (Ahem). The feature is available for all blue badge verified Facebook users, and it looks as if Facebook have got some big name celebrities on board to help promote the new feature. Such as Dwayne ‘The Rock’ Johnson and Serena Williams among others. The live broadcasts, once ended, are still viewable on the celebrities page, so don’t worry you can still catch up if you miss them live!

See the announcement here.



The tube strikes are happening AGAIN in London, and everyone on Social Media has something to say about it. Even Facebook has got in on the action by prompting some users to post about the Tube Strike. Most users = not thrilled about this. In fact there was probably more moaning about Facebook telling people to talk about tube strikes than there was about tube strikes themselves. The tube strikes have affected pretty much every londoner, which means that socal media has turned nto a big moany mess. You can keep up with the full on moany/sweary tweets with this awesome microsite we spotted earlier: . Also please feel free to enjoy some of the whiny messages below and enjoy the y day Twitter collectively lost it’s shit about underground trains.





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by Helen Stirling


Twitter vs Facebook – battle of the UX

Twitter and Facebook have been battling it out for years to win and retain users. This is becoming even more of a struggle as other social sites, like Instagram and Pinterest, which host strong visual content, are growing much quicker and are much more popular. Constant updates and new features help to keep users interested and make the experience as seamless as possible, and both social channels have promised exactly that with their newest upgrades.

Welcome (finally) video autoplay on Twitter. I don’t know about you guys, but this really makes me happy. Like really, really happy.

Gone are the days of having to tap, tap, tap to view a video. Native videos, Vines and Gifs (ERMAHGERD!!!!) will now being to play automatically – helping to keep track of what is being shared instantly. So, once you tap the video, the sound will turn on and the video will play in expanded view. You can also turn the video to landscape mode, where the sound will autoplay and the video will expand to fill the screen. Amazeballs!

You can even change the settings on how you would prefer the video to play. If you liked the old way of doing things you can revert to click-to-play, otherwise you could choose to simply have the videos autoplay only when connected to wifi. Twitter has been super clever and even included an autoplay opt out when you have low bandwidth or somewhere sunning yourself where there’s high data rates so performance isn’t affected and you don’t get charged out your backside to view.

For advertisers this is the big ticket to more social love. It’s a mega improvement to how branded rich media content will be displayed and interacted with. Videos will appear in a larger, more media-friendly format in timelines. During a test run, Twitter found that people engaged with this new video format at a much higher rate, and brands have also seen improved performance in terms of cost-per-views, which is lower, and increased video recall by fans.

Twitter has started rolling out this update to everyone as of yesterday afternoon on Twitter for iOS and As usual, Android users have to wait a little longer. Soz!

Now, over to Facebook, who has launched another partner app to help improve image sharing with friends. Hold on, isn’t that what Instagram and WhatsApp is for? Well, Moments promises a quick way to exchange photos with friends through syncing photos with the app and with friends. It groups photos on your phone based on when they were taken. It even uses facial recognition technology to identify which friends are in them easily – no more tagging! Can I get a hell yeah?!

Unfortunately, the app is only currently available in the US, but it will be rolled out to other countries soon. If you can’t wait, here’s a short clip that Facebook has put together to show how it works:

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by Kalli Soteriou


Facebook updates News Feed to bring more relevant content

Facebook ‘News Feeds’ have been supplying us with the content we love (and, lets be honest, hate) since 2004. Traditionally, the way the feed displays information is based on engagement, so the more likes/comments/shares a post has will determine how frequently it appears in someone’s newsfeed. But Facebook has made an interesting change to the way its content will be displayed as a result of its latest findings.

From research, Facebook has found that these typical engagement measures don’t always tell the whole story about whether a particular piece of content is meaningful. Just because someone didn’t complete an action after seeing a piece of content, it doesn’t mean that it didn’t resonate with them in some way. There are times when people want to see information but may not necessarily want to comment or like it. So as a result, Facebook is updating its News Feed ranking to factor in a new ‘signal’ – time spent viewing a story.

Think about a particularly sensitive story. You might spend 10 minutes reading the article, but because of its nature you don’t like or comment on it. Does this mean that it wasn’t interesting to you? Of course not! It’s just not something you feel comfortable commenting on. But surely it’s not as simple as just measuring the number of seconds you spend reading each story to determine whether that content meant something to you? Facebook has factored in that there will be those spending a while on content simply because their internet connection is slow, but in general, will assume that if people spend ‘significantly more time on a particular story in News Feed than the majority of other stories they look at, this is a good sign that the content was relevant to them’. As a result, you may start to see like posts surface higher up in your feed.

Facebook has started rolling this out and will continue over the next few weeks. Worried about what this might mean for Pages? Not to worry, they don’t expect to see any real changes in distribution as a result.

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by Kalli Soteriou


Social media plays a key role in promoting road safety

We all know just how powerful social media can be. It has the ability of spreading a message, positive or not, in a matter of seconds. But what about when we consider sensitive or serious messages? Is it a good medium to use to address these issues, or is it just opening the flood gates to abuse even when a brand or organisation means well? This morning, I’ve read two news items about how organisations in the UK and USA have used advertising and social media to help promote the importance of road safety. One, I assume, will be received well by the public. However, the other has already suffered huge backlash as opposers take to the social-sphere to rant their concerns. Let’s delve a little deeper.

The Isle of Man’s Constabulary has today launched this year’s TT road safety campaign, which will see social media take the lead in helping to deliver key messages during the festival. Using its Twitter feed, @tweetbeatIOM, the organisation will provide a mixture of up-to-date information about road safety and traffic updates using #SafeSummerRidingIOM, #ShareTheRoadIOM and #IOMTT. The campaign builds on its poster campaign from previous years which aims to reduce the number of accidents that occur during the festival. We’ll definitely keep an eye on this one and see how it pans out.


Now, when it comes to billboard advertising we have seen a few hiccups. Firstly there was the Hell Pizza angora coated billboard which was launched to promote the New Zealand company’s Easter special. We can all be sure that one didn’t go down to well with animal right activists.



And then there was this billboard fail. Need I say anymore?


But the Colorado Department of Transportation is already getting backlash for a seemingly innocent billboard campaign. To promote seatbelt safety, the CDOT put up billboards with partial information to tease out its messages, featuring phrases like, “Life or Death”, “Brain Damage” and “Windshield Ejection”. Yesterday afternoon, a seatbelt was added, covering up the second word of each phrase with the strapline, “Buckle Up. Seatbelt Enforcement Is On.”


Over the weekend, before the seatbelt was added, the CDOT posted a picture of the advertising on its Facebook page, asking its audience to keep an eye out and what they thought about it. Hello open flood gates. Within minutes there was an uproar. People seemed to think that instead of investing in this poor advertising, the CDOT should have spent the money on repairing the roads and potholes – which cause accidents! Others questioned the use of billboards all together when it comes to road safety, stating that they’d rather keep their eyes on the road – fair point.


Well, I wouldn’t necessarily say that the CDOT got it wrong, as the billboard has sparked conversation and debate, pushing its message out further. And as a channel, where better to promote road safety? Talk about knowing where your audience is. But I guess what is key here is that when approaching a sensitive subject such as road safety, it’s important to consider 1) Can the message be misconstrued in any way? 2) If it can, how will you deal with ay negativity? and 3) Will this do more social ‘good’ than ‘bad’?
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by Kalli Soteriou


A Social Media Agency’s Likes and Fails – 9th March – Emma Watson He for She and Farage’s Tweet

Good morning, here are today’s Likes and Fails! Emma Watson spends International Women’s Day discussing gender equality issues and Nigel Farage sent a stupid tweet and got stupid answers.


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Emma Watson has been at it again, speaking out for women’s rights, this time she participated in a live web chat on Sunday 8th March, appropriately International Women’s Day. She hosted the live chat on Facebook and took time to answer some questions that women from around the world had sent in following her call a week earlier. Facebook helped to host the event and helped to stream the event to thousands. Greg James volunteered to help present and act as interviewer for the discussion about women’s rights.

You can watch the first part of this interview on facebook here:



Nigel Farage, a man possibly never to grace the likes section of our blog has been making a bit of an idiot of himself on Twitter. The politician posted a photograph of himself on Twitter and asked the public if they could name what was behind him in the picture. Of course the sarcastic comments came rolling in, though a lot of them were more straight up rude than sarcastic.

The best sarcastic answer I saw was ‘The Sea, dumbass’. Though many made a mockery of what he decided to wear comparing his outfit to that of Mr Toad from the Wind in the Willows. Another great response was ‘your best years’. All hilarious. Politicians should really learn to think before they post on Twitter. Though, I’m sure they all expect it nowadays.

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by Helen Stirling


A Social Media Agency’s Likes and Fails – 24th February – 6 year old boy gets Facebook party & Feminist banning on Instagram

Here are today’s Likes and Fails!


A mother was so upset after she arranged a Birthday party for her 6 year old with autism and no children showed up she turned to Facebook. She had invited 16 children from her son’s class, but no kids, or realistically none of their parents took them to the party. Naturally you don’t want your child to spend their sixth Birthday alone so a mother posted in a local community group urging anyone who could come by that day to celebrate her boy’s birthday with him and boy did they turn up. Eventually 16 kids showed up to the party and not only that the local services, like the police and the firemen showed up and let the boy try out the fire truck. They even brought him lots of toys for presents.


See Facebook isn’t always bad.


An Instagram account called ‘feminists on Tinder has been removed and suspended and feminists are not happy about it. Th account shares messages that a female Tinder user has had with male users on the site about feminism. The account does not violate guidelines but has been removed from the site twice. bviously a lot of people wanted to know why the account had been banned and started the hashtag #wewillnotbesilenced to help discover Instagrams reasoning and also to hopefully get the account reinstated. For some reason Instagram has not yet commented. Clearly not all about equal rights. What a big fat fail.


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by Helen Stirling


Facebook updates its handling of death and memorials – Legacy contacts


Before now Facebook seemed to have a fairly simple stance on what was to be done with profiles after a user had died and now they have improved their system. Previously users had to contact Facebook if their loved one had died and inform them about the certain profile, show some sort of proof of death and then the page would be memorialised. This meant that all their info was kept on the page and it could be visited by friends and family members, but removed it from public places such as ‘suggested friends’.

Now users can be in control of what may happen to their profile if they were to die. You can now add a ‘legacy contact’ which means you can add in the contact details of someone you trust to deal with your affairs after your death and they will be able to take control and access your profile. They will be able to edit certain things such as your profile and your header image, and manage it as a memorial profile. They will be able to accept or reject friend requests and download an archive of photos, if the original owner had given permission to do so. The contacts will not be able to read messages or change any other account settings.

This is a great idea as it now makes it easier for family members to take control of a page (as long as they’re the legacy contact). It means that there will be no need to open up a new page as a place for friends and family to share their memories about their person. Their profile page can instead be a place for people to post and share.

The memorialised accounts are also changing slightly too. Any page of someone who has died will have a ‘remembering’ written above their name on their page to make it clear to visitors that this person has passed away.

The legacy contact setting is currently only available to US users but will be available in other countries soon.

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by Helen Stirling


Facebook Reports Huge Growth with Video Taking the Forefront in Engaging Users

Facebook have released their latest quarterly statement and damn, is it impressive! With 1.39 billion active users (up 13% on last year) the social media giant is carving the way for even bigger profits than ever before. In the last quarter alone Facebook reported a profit of $701 million, which is a 34% increase on this time last year.

As I’m sure you know, Facebook makes most of its money from the use of advertising, making it an expensive social network for businesses. Their advertising revenue increased by a massive 53% to $3.59 billion, with almost 70% of that coming from mobile clicks.

Mark Zuckerberg declared, “We got a lot done in 2014″ (no shit, Sherlock!) with their total profits for the year reaching $2.9 billion, an increase of almost double that of 2013.

While Facebook have been busy earning money they certainly haven’t cut down on spending. Per each dollar of revenue made, profits have actually decreased from 44% to 29% thanks to Facebook investing heavily into marketing and research and development. Research and development costs have tripled to $1.1 billion just in this quarter, with a focus on Instagram, WhatsApp, Oculus Rift, in-house messaging and video.

With a huge amount of users logging on via mobile devices, Facebook has focused primarily in providing relevant content for individuals. Be this in advertising or organic content, the usability and integration of this content on mobile platforms has been paramount to Facebook’s success. Clearly looking at the results, what they’ve been doing is working and a huge part of that has been video.

Last summer, Facebook reported that video was some of its most engaging content, with users viewing three billion videos daily. With that in mind, videos directly uploaded to the site get more priority over content such as pictures and status updates. As a business, we can see ourselves how much better video content is performing as opposed to traditional content. The reach is greater and it’s an easier way for people to digest information. Directly uploading video is important to Facebook because it keeps users on their site much longer, however, allowing the likes of YouTube links to be watched within the platform is also beneficial but certainly less so. Direct uploads tend to load faster and users are more likely to watch paid video content when it’s hosted within Facebook.

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While a lot of videos that may be popping up on your news feed daily come from the likes of The Lad Bible, Facebook reported that, per person, video posts have risen by 75% in the last year. Whatever the content, making it in video form is especially important for business and that is very well demonstrated, again, by The Lad Bible – a business made almost entirely from recycled content.

Facebook’s algorithm can easily be amended in order to prioritise video by simply recognising the format, however it has no way to understand what the video is showing, therefore whatever your content, it’s definitely worth investing to make it in video form. If you do still want to pay for Facebook advertising, be aware that too much text in your videos will be rejected in the same way as images.

So to summarise, Facebook continues to invest heavily in targeted content with a strong emphasis on video. If you can afford to create video content that proves to be engaging, your business could flourish on Facebook. It doesn’t even need to be of particularly high quality, if you can make relatable or funny video content, it will automatically be given more gravity on news feeds and from there hopefully much higher user engagement.

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by Hannah Reynolds


A Social Media Agency’s Likes and Fails – 26th January – Lovely Facebook note & Twitter annoyed at Instagram

Here we are with today’s Likes and Fails!



A cute story has been making the rounds on the internet today, and the story goes like this. A young mother called Sammie was travelling on a long train journey with her 3 year old son, and they were about half way to Plymouth when a man dropped a note on her tray table as he got off the train in Bristol. Sammie read the note, her son was asleep on her lap s she couldn’t get up, but it called her a credit to her generation. He was impressed that she’d taught her little boy such great manners and included a fiver in the note as a gesture of goodwill and so she could buy herself a drink. Sammie di as any 23 year old would and posted up a picture of the note on Facebook and it was instantly shared again and again, she says that she wanted the man to spot the post so that she could say thank you for the note that made her day. But really, there’s little point of that happening, thought it is a great gesture of goodwill and makes a cheerful little story.



Twitter is acting like a  bit of a moody child at the moment, it seems their a bit jealous of their one time friend Instagram. Twitter has reportedly been telling their blue tick verified users to stop posting pictures through Instagram and instead posting them natively through Twitter. Twitter now offers filters on their own app, and have been pushing this fact in the hopes that people will start using the photo option on their app. They’ve been notifying people via notifications in-app, when wanting to link to an Instagram post. This push could be something to do with the fact that Instagram recently announced that they have now got over 300 million users which means they’ve overtaken Twitter for the first time who have 271 million users. Instagrams growth has been really impressive and they’re focussing on continuing that even further. They’ve recently decided to offer ‘badges’ to verified users, much like the Twitter blue tick. Looks like Twitter is a little upset that Instagram might be stealing their crown

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by Helen Stirling