Contact  A Social Media Agency

Archive for the ‘Twitter’ Category

Aug17

A Social Media Agency’s Likes and Fails – 17th August – Teen Choice Awards on Twitter and #bloggerBlackmail

Likes

Screen_Shot_2015-08-16_at_10.45.51_PM

Teen choice awards were popular on Twitter during the show with the hashtag #TeenChoiceAwards trending for the duration of the show. The most popular moments during the show came when Fifth Harmony won the #ChoiceSummerSong award for their single Work It and the second most poular moment of the night came when Little Mix performed at the bash. Overall the most talked about celebrities were One Direction, 5SOS and Fifth Harmony. There was lots of behind the scenes action shared in the run up to the event with Rita Ora taking over the Billboard Twitter account.

There were 2.1 million tweets about the event in total. Impressive!

Fails

 

Recently trending hashtag #BloggerBlackmail has brought up some heated conversation around bloggers and the freebies they receive. The argument surrounds a blogger who asked to visit a bakery in return for a review on her blog. She was then upset when she visited said bakery and only received a package of 4 macarons and 4 marshmallows and a beverage of her choice. She then thought it appropriate to then instead ask for £100 worth of products for free otherwise she may not write a review or according to the bakery hinted that she would give them a bad review. To be honest she did do just that, she posted some unflattering images of the products on her instagram and she even self proclaims how good her photographs normally are. In her ‘side of the story’ blog she does admit that she was just initially angry she didn’t get her £100 of goods and so she posted the pictures in haste and has no deleted them.

Really I’m not sure the bakery really needed to name and shame and similarly I don’t think the blogger should really have expected to have the items for free, nor should she have had the cheek to ask for that much free stuff. It seems it’s all just a misunderstanding but Twitter seems to have got a kick out of it.

See for yourself here: https://twitter.com/TweetsFromASMA/status/633293196253089792 

user picture

by Helen Stirling

Aug06

A Social Media Agency’s Likes & Fails – Facebook live & #TubeStrike

Likes

Facebook live 

flow-1-_alt-copy-4

So yesterday Facebook released a blog detailing their newest feature. As part of their ‘Mentions’ feature, which allows Celebrities and influencers to interact and reach their fans, they have added a new ‘live’ feature which allows celebrities to live stream to their fans, one may think this sounds a little like Periscope, but don’t worry this is a totally original Facebook idea. (Ahem). The feature is available for all blue badge verified Facebook users, and it looks as if Facebook have got some big name celebrities on board to help promote the new feature. Such as Dwayne ‘The Rock’ Johnson and Serena Williams among others. The live broadcasts, once ended, are still viewable on the celebrities page, so don’t worry you can still catch up if you miss them live!

See the announcement here.

Fails

#TubeStrike

The tube strikes are happening AGAIN in London, and everyone on Social Media has something to say about it. Even Facebook has got in on the action by prompting some users to post about the Tube Strike. Most users = not thrilled about this. In fact there was probably more moaning about Facebook telling people to talk about tube strikes than there was about tube strikes themselves. The tube strikes have affected pretty much every londoner, which means that socal media has turned nto a big moany mess. You can keep up with the full on moany/sweary tweets with this awesome microsite we spotted earlier: http://tubestrike.impero.wtf/ . Also please feel free to enjoy some of the whiny messages below and enjoy the y day Twitter collectively lost it’s shit about underground trains.

 

 

 

 

user picture

by Helen Stirling

Jul14

A Social Media Agency’s Likes and Fails – 14th July – Comic Con success & Apple Pay release

Likes

Twitter comiccon stats

It’s safe to say that Comic con in San Diego was a huge success. Fandoms were in their element as stars of different TV shows and film franchises hung out together and took photographs, people got into their costumes and cosplay, and the world of comics and films was celebrated. The twitter stats have been released showing the reach of the convention. The world was captivated by the release of new film trailers for all big upcoming franchise blockbusters. The story peaked around the release of new Star Wars film and their panel, the release of their themed emojis, as well as excitement surrounding the new Hunger Games: MockingJay part 2  teaser releases and again their panels. Jennifer Lawrence, star of the Hunger Games franchise was the most tweeted about celebrity during the whole event.

So excited to announce my very own #StarWarsEmoji#Phasma pic.twitter.com/vpZwKiLxLa

— Gwendoline Christie (@lovegwendoline) July 11, 2015

 

Fails

apple pay

Apple Pay has launched in the UK! That’s the good news. The bad news is that it isn’t as widely available as you may think. A few of the biggest UK banks support it, but a few of the biggest banks don’t. The banks available are: American Express, First Direct, HSBC, Nationwide, NatWest, Royal Bank of Scotland, Santander and Ulster Bank. Stores you can you use it in are, Apple, of course.

Only joking you can also use it in Boots, BP, Costa, KFC, Lidl, M&S, McDonalds, Nandos, Post Office, Starbucks, Waitrose and Subway, among a few more, and more being added in the future.

For now though, you can definitely buy food and toiletries with it! We look forward to seeing Apple Pay add more to their offering.

 

user picture

by Helen Stirling

Jul09

Daily dose of Social – Facebook to enter the music streaming market and Meerkat update set to rival Periscope

It’s just so hard to keep up with the digital world. It’s constantly changing its mind and changing it back, growing, evolving, progressing (regressing!), but most of all, it’s a key part of our day to day lives. So, to keep you up to scratch with the industry’s comings and goings, we are going to inject a daily dose of social into your lives so that you can a) impress your boss when you know what the crack is (probably before them) and b) help you do your job as best you can!

Meerkat update set to rival Periscope

Live streaming has become a necessity for brands wanting to engage their fans with exclusive, behind the scenes content. Periscope alerts have increasingly dominated my notifications centre, so it’s clear to see that a vast range of brands and organisations are tapping into the tool. But Meerkat has announced a couple of upcoming updates that will give Periscope a run for its money.

Meerkat and Twitter’s relationship has been pretty touch and go since Twitter launched its competing app, Periscope, just weeks after Meerkat’s launch. As rivals it’s been a challenge to work together harmoniously (particularly as users have to log into the app through Twitter). However, they are hopeful that its latest developments will set it apart from Periscope once and for all, not the least it will give the app a chance to break free from Twitter with the ability to connect through Facebook through its wonderful API, which could mean Facebook has its eye on Meerkat!

For me, the most exciting new few feature is “Cameo” which will let people hijack someone else’s Meerkat stream for up to a minute. Consensually of course! You wouldn’t want everyone and anyone roaming on your phone (flashback to awkward Chat Roulette situations!).

Facebook to enter the music streaming market

Business Insider has tapped into Eammon Forde’s (Music Ally) anonymous sources to reveal that Facebook is planning to create a music-streaming app to compete with the likes of  Spotify and Apple Music. Still in its early development stages, Facebook is apparently preparing to launch music videos on its network in the coming months to compete within the music market. Facebook’s strategy is said to be similar to YouTube’s, paying for royalties and enabling users to register their content to prevent privacy.

There is no comment yet from Facebook, so watch this space to see how this all unfolds.

user picture

by Kalli Soteriou

Jun24

Instagram to take over Twitter?

This might be a huge sweeping statement but, for me, Twitter just ain’t what it used to be. Consumer engagement is definitely harder to achieve, particularly as Twitter has become ridiculously saturated by brands fighting for attention, and it certainly isn’t something brands can just assume they will get if they share good content.

Being relevant and topical has a big part to play in whether or not your audience finds your content useful and interesting enough to share with their friends. And people don’t just share anything. Would you want to promote content that isn’t cool or fun with the risk of being seen as such? Well, Instagram’s latest update takes all of this into account and although Twitter might not be getting you the interaction you want, the image-sharing platform seems to have taken a leaf out their book to make discovering and sharing content easier.

Explore

With more than 70 million photos and videos shared via its channel each day, Instagram has totally reimagined its Explore tab highlighting content discovery as a key part of the social channel’s experience. By tapping into hashtags, users and places to capture and communicate key moments, Instagram has made it easier to peruse the vast amount of visual content it boasts.

The “explore posts” section is still alive and kicking, but it is now complemented by trending tags and places. A much more powerful search capability makes finding the content everyone is loving right now much simpler and helps brands and users tap into trending events and conversations both near you and worldwide in real-time – increasing relevance and, potentially, engagement numbers.

Screen Shot 2015-06-24 at 11.52.19
(Source: Instagram)

Search

A second major update to Instagram’s search will leave holiday makers or soon to be travellers reaching for their smartphones. With the new Places search, you can immerse yourself in any location on the planet. Explore your next holiday destination or follow a music festival to feel like you’re actually there! It also allows you to explore beyond your feed through ‘Top Search’ where you can search people, places and tags at once.

Screen Shot 2015-06-24 at 11.53.27
(Source: Instagram)

The update is only available in the U.S for now on iOS and Android, but it will probably be rolled out on a wider scale soon.

user picture

by Kalli Soteriou

Jun17

Twitter vs Facebook – battle of the UX

Twitter and Facebook have been battling it out for years to win and retain users. This is becoming even more of a struggle as other social sites, like Instagram and Pinterest, which host strong visual content, are growing much quicker and are much more popular. Constant updates and new features help to keep users interested and make the experience as seamless as possible, and both social channels have promised exactly that with their newest upgrades.

Welcome (finally) video autoplay on Twitter. I don’t know about you guys, but this really makes me happy. Like really, really happy.

Gone are the days of having to tap, tap, tap to view a video. Native videos, Vines and Gifs (ERMAHGERD!!!!) will now being to play automatically – helping to keep track of what is being shared instantly. So, once you tap the video, the sound will turn on and the video will play in expanded view. You can also turn the video to landscape mode, where the sound will autoplay and the video will expand to fill the screen. Amazeballs!

You can even change the settings on how you would prefer the video to play. If you liked the old way of doing things you can revert to click-to-play, otherwise you could choose to simply have the videos autoplay only when connected to wifi. Twitter has been super clever and even included an autoplay opt out when you have low bandwidth or somewhere sunning yourself where there’s high data rates so performance isn’t affected and you don’t get charged out your backside to view.

For advertisers this is the big ticket to more social love. It’s a mega improvement to how branded rich media content will be displayed and interacted with. Videos will appear in a larger, more media-friendly format in timelines. During a test run, Twitter found that people engaged with this new video format at a much higher rate, and brands have also seen improved performance in terms of cost-per-views, which is lower, and increased video recall by fans.

Twitter has started rolling out this update to everyone as of yesterday afternoon on Twitter for iOS and twitter.com. As usual, Android users have to wait a little longer. Soz!

Now, over to Facebook, who has launched another partner app to help improve image sharing with friends. Hold on, isn’t that what Instagram and WhatsApp is for? Well, Moments promises a quick way to exchange photos with friends through syncing photos with the app and with friends. It groups photos on your phone based on when they were taken. It even uses facial recognition technology to identify which friends are in them easily – no more tagging! Can I get a hell yeah?!

Unfortunately, the app is only currently available in the US, but it will be rolled out to other countries soon. If you can’t wait, here’s a short clip that Facebook has put together to show how it works:

user picture

by Kalli Soteriou

Jun09

Twitter makes conversations easier to follow

So, does anyone remember the Twitter update that made it easier to engage with and follow conversations in the home timeline? Well, they’ve only gone and done it again, but with the tweet page.

Twitter announced last night on its blog that the update is said to make it easier to get involved in conversations. Tweets that have sparked lots of replies needn’t be the bane of your life anymore! Conversations will now be grouped together, with some of the most interesting replies appearing right underneath the original tweet. And if your content surfaces at the top of the conversation, it’s because you are awesome! No, really, if the original Tweeter has engaged with your reply, Twitter will favour it and bump it up the ranks.

The new feature is currently being rolled out to all users on twitter.com today, but won’t be applied to mobile apps for a little while, standard.

 

user picture

by Kalli Soteriou

May29

A Social Media Agency’s Likes and Fails – 29th May – Maggi’s just doesn’t get Twitter and is it Pimm’s O’Clock yet?

Likes

Sun’s out (well it isn’t here today!) and the tennis season has started, which means one thing and one thing only. It’s Pimm’s O’Clock! Or is it? Well, Diageo – Pimm’s manufacturer and distributer – has launched a weather-activated summer campaign. Yeah, it baffled me to begin with, but it’s simplicity at its best. When temperatures reach at least 21 degrees, out-of-home ads are triggered to display a Pimm’s bottle and a jug of the famous fruit cocktail with the strapline ‘Best Served with Sunglasses’, letting people know it’s time to grab a jug and bask in the sun.

Weather permitting, the ads will run in London and Birmingham on 12 Ocean’s Outdoor’s screens from Thursdays to Sundays during peak times for commuters.

PimmsTTW-20150526104645124

Joanna Segesser, senior brand manager for Pimm’s at Diageo said: “Consumer research has shown us that our media is not only more effective but also more efficient if it is linked to sunny weather. We are therefore really excited that for the first time digital out of home technology is allowing us to target consumers at just the right temperature when we know they are most responsive to our messaging.” 

Fails 

Nestle has been in the firing line this week after rumours spread that some of it’s products contain MSG. Maggi’s clumsy damage control attempt riled Twitter fans even more and it was if the brand had no clue how to use social media at all! Automated responses coupled with heavy text files to ‘clarify the situation’ felt like a bit of a cop out and didn’t really address the issue.

Screen Shot 2015-05-29 at 10.37.33

Don’t brands ever learn? After the recent Thomas Cook scandal, when faced with a serious or potentially brand-damaging issue, MAN UP! There’s nothing worse than when a consumer interacts with a brand and they get a robotic response. People expect a human reply, after all we are the ones controlling the content! And while we’re at it, sharing a PDF? Really, a PDF? I love reading PDFs on my phone….said no one, ever. But even more so, food hygiene and safety are huge concerns within the FMCG industry, so to handle the complaints so blasé seems like they’ve completely underestimated the problem.

user picture

by Kalli Soteriou

May27

#Me – has social media turned us into a self-obsessed nation?

Social media has revolutionised the way we communicate. Photos, gifs, news snippets, videos and statuses dominate our social feeds, encouraging us to interact and share our experiences in a flooded digital arena. We are now more connected than we have ever been and have access to information 24-7, but are social media sites actually making us more withdrawn from people and the real world? We are less interested in others – except when it comes to finding out what people this about us. We love a ‘selfie’ – reinforced by the fact it’s now been added to the Oxford Dictionary; it’s as if being ‘closer’ to other people is making us less social and more ‘me, me, me’!

To be honest, the pure nature of social media seems egocentric to me. Yes we can share useful information, check out what our favourite brands are up to and essentially ‘socialise’ with others. But if you take a moment to scroll through your feed, what will you see? My bet is selfies, food porn and pretty much any single thing your friends or followers are doing or thinking (often sharing waaaaay too much information; we’ve all got one or two of those mates, right?). People go out of their way to document their lives on social. This is prolific in visual platforms like Instagram or Snapchat which have, in my opinion, been created off the back of our desire to habitually share self-orientated information.

Now, taking the occasional “selfie” does not automatically make you a narcissist. It’s completely normal to want to share a new hair cut or exciting trip with your friends. But recent studies have found that users who avidly share self-focussed content are more likely to display some sort of psychological disorder. A recent article from Psychology Today showed that ‘both narcissism and self-objectification were associated with spending more time on social networking sites’.

But I do wonder, have we always been this vain but just never had the means of displaying it publicly? Unsurprisingly, Psychology Today found that narcissism levels have been rising for decades. In general, social media channels encourage self-promotion, as users generate all of the content. But it also boosts self esteem. Can you recall that feeling when someone you admire engages with you on Twitter? I certainly can and it’s great! Sure, there’s nothing wrong with seeking others’ approval – a healthy personal identity depends on paying careful attention to what others think of us.

Let’s not forget that we are encouraged to interact with others content – Facebook lets you like and share; Twitter is more about the Favourite and Retweet – we just choose not to unless it resonates with us. Working with brands like Superdry, we know how important engagement is and so avoid overly sales focussed messaging. Selfies and the like are our own sales messages. We like to self-promote and compete with others. Hmm…doesn’t seem like a new phenomenon to me!

I do think that we have in general day-today life become more self-obsessed. We are trying to become a healthier nation. We know sugar is very, very bad for us. And we love going to the gym (and telling or showing everyone that we are pumping iron). But who do we really have to blame for that? Advertisers? The media? Or ourselves?

user picture

by Kalli Soteriou

May26

Periscope arrives on Android

periscope

It’s finally here fellow android users! Periscope launches on the Google Play store today.

The app initially launched 2 months ago for iOS, with huge fanfare and it reached 1 million downloads in 10 days. Now after lots of tweaking and polishing it has made it’s way to android devices. The new android version has all the functionality of the iOS version but also with some added perks. These perks are a ‘return to broadcast’ version, which allows you to return to a stream after you’ve exited to do something else on your phone.

When you open Periscope on android you will be given a list of streams happening right now on the app from people that you’re following. It will also suggest that you follow everyone that you follow on Twitter to keep on top of updates on the app. If there is nothing happening when you go on the app, you can swipe right and it will have a list of broadcasts going on around the world right at that second. The app will also give you a list of the most popular users of the app, which is not always reliable, as some users try to rig the system. Finally you can view your own profile and search for users by name.

The big difference between the app on Android and the app on iOS is the way that you start a broadcast. On the android app you start a broadcast by pressing a big red button on the broadcast screens whereas on iOS you use the central tab. Overall though the app is much the same and as easy to use as the iOS version. We’re just mostly excited that it’s finally here for android!

 

user picture

by Helen Stirling